Terms & conditions

Terms for using and ordering from TigerPingPong.ca.

By accessing or using this website, you agree to these terms. If you do not agree, please do not use the website.

1. Use of the websiteUse TigerPingPong.ca only for lawful purposes.

You must not violate applicable laws, send unauthorized advertising, interfere with the site, submit false information, or attempt unauthorized access to the website, servers, or staff systems.

2. Product information and availabilityWe work to keep product details, prices, images, and availability accurate.

Prices may change without notice. Supplier updates, colour variations, or product revisions may affect images or details. Tiger Ping Pong may correct an error or inaccuracy and will contact you if a material issue affects an order.

3. Orders and paymentsOrders require accurate information and remain subject to acceptance.

All prices are in Canadian dollars unless stated otherwise. Tiger Ping Pong may refuse or cancel an order if payment authorization fails, an item is unavailable, or a material pricing or product error occurs. Available payment methods appear at checkout, where Stripe calculates and displays applicable taxes before payment.

Payment confirmationA checkout redirect alone does not confirm payment.

An order is treated as paid only after Tiger Ping Pong receives and validates Stripe payment confirmation. We may contact you if an order requires review before fulfillment.

4. Shipping and deliveryOnline orders ship within Canada under the posted shipping rules.

Orders over $100 CAD ship free; orders at or below $100 CAD use $15 CAD flat-rate shipping. Customers must provide correct delivery information. Delivery timing varies by destination, carrier, and item availability, and extra charges may apply for a missed delivery or re-delivery.

5. Returns and delivery damageContact Tiger Ping Pong before returning a product.

Inspect products on delivery, note visible damage on the carrier documentation, and notify us within five days of receiving a damaged or incorrect product. Returned goods must be properly packaged and in good condition. See the Returns Policy and Shipping & Returns pages for details.

6. Warranties and repairsWarranty terms vary by product and manufacturer.

Review the product information or contact support for coverage details. Labour for repairs or installation is not covered by a product warranty unless stated otherwise.

7. Limitation of liabilityLiability is limited to the extent permitted by applicable law.

Tiger Ping Pong is not responsible for indirect, incidental, or consequential losses arising from use of the website or products, or for damage caused by misuse, neglect, or unauthorized repair attempts.

8. Intellectual propertyWebsite content belongs to Tiger Ping Pong or its suppliers.

Text, images, logos, and product information are protected by applicable copyright and trademark laws and may not be copied, reproduced, or distributed without prior written permission.

9. PrivacyOur Privacy Policy explains how information is handled.

Review the Privacy Policy for details about information collection, use, service providers, safeguards, and privacy requests.

10. Changes to these termsWe may update these terms by posting a revised version.

Changes take effect when posted. Continued use of the website after an update means the revised terms apply to that use.

11. Contact information

Questions about these terms?

Tiger Ping Pong · 1-888-552-5259 · info@tigerpingpong.com · 1644 S.E. Marine Drive, Vancouver, BC, Canada

Contact support