Inspect your order and contact us before returning it.

Include the order reference, product name, a description of the issue, and clear photos of any damage or incorrect product.

Products ship in new condition. Note visible damage or defects on the carrier’s delivery documentation when the product arrives.

Shipping damage should be reported immediately. A carrier damage claim may be affected or rejected when visible damage was not recorded at the time of delivery.

Do not send a product back before support confirms the return address, carrier method, packaging requirements, and any other instructions for the product.

The customer is responsible for packaging a return. Tiger Ping Pong cannot be held responsible for goods returned in poor condition because of inadequate packaging.

Table freight, pickup, disassembly, or repackaging is not included unless Tiger Ping Pong confirms it for the return. Support will explain the next step before anything is shipped back.